Jumar news: New partnership with Fujitsu

We’re really proud to announce our latest partnership.  We’ve teamed up with Fujitsu to complement their Legacy Modernisation services with our specialist experience in CA Gen.

All the details are in our press release here…

NEWS RELEASE: CA Gen modernisation offering expands with partnership between Jumar and Fujitsu

Fujitsu logoUsers of the enterprise-level software development platform CA Gen are to benefit from a new global partnership between technology specialist Jumar Solutions and leading system integrator, Fujitsu.

Jumar has today announced the alliance, which will allow its specialist modernisation and migration services to be seamlessly integrated into projects across Fujitsu’s portfolio of international clients.

CA Gen has been used widely since the 1980s to develop and maintain strategic, mission-critical applications in large organisations.

The new partnership combines Fujitsu’s expertise in legacy modernisation with Jumar’s specific skills in CA Gen supported by its unique suite of automated software.

The use of automation can accelerate modernisation projects by up to six times, while saving end-users millions of pounds over the equivalent project conducted manually.

Jumar’s automated tooling can also significantly enhance the migration of an organisation’s CA Gen estate to newer technologies, by adding repeatability, accuracy and predictability while reducing risk and cost.

The partnership with Fujitsu allows CA Gen-using organisations to fully explore the options available to them through Fujitsu’s Application Value Assessment (AVA) programme. The AVA analyses every aspect of the applications from entire portfolios, down to single applications. This is complemented yet further with Jumar’s CA Gen model assessment software which provides specific insights into the CA Gen elements of a modernisation exercise.

Jumar’s Managing Director, Wendy Merricks, welcomes the news saying “We have a long history of working with Fujitsu in this space, and it’s fantastic that we now have a formal partnership with which we can expand the reach of our specialist services to Fujitsu’s clients.

Our expertise in CA Gen is probably the most extensive of any service provider anywhere, and coupled with Fujitsu’s track record in Legacy Modernisation, we are confident that we will significantly enhance any organisation’s CA Gen related project.

Whether they are committed to the platform, and want to continue developing and maintaining their applications within CA Gen, or have taken the strategic decision to migrate away from the technology, together we can deliver a world-class, robust solution.

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Join us at the watercooler. The CA Gen community is here.

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The watercooler – the place to be

Picture the scene.  The watercooler in the corner of our CA Gen development centre bubbles away, as four or five of our team members take a break from their development work – coincidentally all at the same time.

The topic turns from Christmas shopping to last night’s “I’m a celebrity…” (for those outside the UK, this is a TV show, you’re probably glad you’ve never heard of).

A few more people join this ‘watercooler moment’ and – as you’d expect – the topic of discussion changes again.  One of the team members reveals they have had a ‘eureka moment’ with a CA Gen modernisation project.  The conversation then becomes frenzied and work-related, with all discussions about Christmas shopping forgotten.  This has become a classic ‘watercooler moment’ and shows just how valuable these informal work get-togethers can be.  Everyone gets back to their desk, encouraged by the fact that someone has achieved something above and beyond their normal remit, and given the customer much more than they’d expected.

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More than just water. The watercooler is the hub for office banter.

This happens everyday in companies across the world  – so why are we obsessing about it here?  Well, during our most recent ‘watercooler moment’, the conversation inevitably turned to the topic of the CA Gen community.  It’s a phrase used widely – and, as you’d expect from such a legacy system, very affectionately.  Which started us thinking; if we could get the entire CA Gen community around our watercooler, what would everyone talk about.  The need for more cups, obviously, but it became the subject of a heated debate.

With no consistent agreement on the big subjects, we decided to find out – in the only obvious way. We’d ask.

So, if CA Gen forms a part of your remit (no matter how small), we’d like to invite you to our virtual watercooler for a a brief chat.  (It’ll only take you a few minutes, and it involved nothing more than clicking a few buttons – certainly with no typing required!

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Get involved…

Join us at the watercooler here 

and take our quick three minute survey.

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We’ll publish the results (but not individual replies) in a forthcoming blog – so we’d really appreciate you taking the time to participate.

Thanks in advance for taking a brief break from the grind of daily life.  There’s nothing like a break at a watercooler for helping you to recharge!

If you’d like more information about our CA Gen modernisation services, please contact us.

CA Gen model corruptions: deal with them now before they halt your project

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Jeff Johns: Principal Consultant

This month, Jeff Johns tackles errors and corruptions in CA Gen models, and looks at how they can be identified and fixed.

The vast majority of users will know that CA Gen (also known as COOL:Gen) models can contain potentially harmful errors and inconsistencies. We usually refer to these as model corruptions and they are found in the majority of CA Gen encyclopaedias.

It’s not hard to find them (CA Gen includes an option to run an Encyclopaedia Validation Report) but what do you do once you’ve found them? Do you actually need to do anything? Also, not all types of corruption are detected by this report, so how can you be sure you’ve found them all?

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Model corruptions: deal with them before they become a problem.

Most organisations, when they find such errors, frankly tend to ignore them. And that might be fine for a while if the model isn’t actively being maintained. But that all changes when those errors start to rear their heads and cause problems during development (“missing mandatory association” anyone?), code generation, deployment or, worst of all, at runtime. Now, they can’t be ignored. In this blog, we look at how these corruptions – which can have potentially expensive and damaging consequences – can be dealt with once and for all.

To begin with, let’s explore how they originate.

At a very low level, CA Gen has an underlying schema which contains all the objects it needs to define an application – data types, logic statements, UI controls, flows, etc. All of these objects are interrelated, and the schema keeps track of these relationships.

Corruptions happen when, for whatever reason (usually through hardware or software failure), the rules that define the schema are broken. For example, there may be an association missing that the schema expects to be there. It can’t therefore link these objects to one another. There may be an Attribute that’s not associated with an Entity Type, or a Logic Statement that’s not associated with an Action Diagram. Or the corruption may be more complex – perhaps the Attribute is associated with TWO Entity Types when the schema requires that it is associated with one and only one.

The more a model is worked upon, or the more version upgrades it undergoes, the more scope there is for these errors and corruptions to creep in.

Prevention is – in this case – much easier and quicker than cure

In our experience, users tend not to run Encyclopaedia Validation Reports regularly, and most tend to only discover them when they have problems with their models. Most CA Gen users adopt the mentality of ‘it doesn’t seem broken – so why fix it?”. It’s simply not a priority in their day-to-day business.

The problem is that these errors, when they do present themselves, always do so at the most inconvenient time – when you are trying to create a new version of an application, whether as part of on-going maintenance or some modernisation or replatforming exercise. Corruptions can stop a project in its tracks, while everyone wonders what to do. This abrupt halt usually results in, at least, a small panic.

This tends to be the point where we are contacted – and there’s usually, not surprisingly, a sense of urgency.

So what can be done?

Whether being carried out before or after the situation becomes critical, the process is largely the same.

The first thing is to look at nature of the errors. To do this, we have developed our own Schema Tool, which allows us to look at the ‘nuts and bolts’ of the CA Gen model at a very low level. This allows us to see the vast number of objects, and examine all of their properties and associations, just as the Gen toolset does.  However, our tool provides us with the deepest level of information, presented in a meaningful and structured way, allowing us to capture the inter-relationships within a model and between models.

Schema tool

Jumar’s Schema tool is used to examine the contents of a Gen model at the lowest level, allowing the user to navigate around the model’s objects and display their properties and associations.

We can therefore see where things are missing, and where there are invalid properties or associations where they shouldn’t be.

It is very common to discover that there are associations missing – and we are left with orphaned objects. Usually these can simply be deleted using the Schema tool. Alternatively, if we decide that an orphaned object should be retained and we can find out which other objects it should be related to, we can reinstate those relationships.

If there is a large number of corruptions in a model we will usually want to apply automation to apply fixes in bulk and we have created a dedicated tool for this purpose. Additionally, it’s not unusual for us to write one-off pieces of automation to fix unusual or non-standard problems. To do this, we have to find a pattern within a group of the errors, and let the automation carry out a consistent process of correcting them.

It’s also worth asking yourself at this point, ‘am I sure that I have detected all the errors?’ As previously mentioned, the validation report doesn’t necessarily detect all types of corruption. It’s quite possible to have invalid scenarios in models which do not actually break the rules of the schema. Because of this, we have created additional reporting tools to check for some of these other types of corruption.

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Identifying, and then removing the corruptions makes for a smoother project.

Looking at the bigger picture, when we carry out any type of modernization or upgrade activity, we always strongly advise that an error correction process is carried out at the start. It makes sense to fix these at the outset to prevent potential project hold-ups, and because if we’re using automation to modernise a system, we don’t want that automation to be operating on invalid source information. So we run the validation reports, fix the errors that in our experience actually have an impact (there are some harmless ones that we may leave alone), and then run the validation reports again to satisfy ourselves and the client that the errors that we fixed have really gone.

We’re very proud of this capability because there are very few people who can do this. Even the most sophisticated CA Gen users tend not to work at this low level. They’re used to using the toolset and the functionality it offers – whereas we’re 100% familiar with the API and schema where problems like this can be identified and remediated.

Why not try running an Encyclopaedia Validation report on one of your key models and see what you get. You might be surprised. If you’d like to talk to us about the results – or any other aspect of your CA Gen portfolio – please contact us.

Why has CA Gen stood the test of time?

By Andy Scott, Client Director, Jumar Solutions

The minute a technology gets labelled ‘legacy’ (rightly or wrongly), it can begin to inherit a stigma that it is old, outdated, unattractive to young IT specialists and less relevant than its more modern-day counterparts. We’ve been working with CA Gen (also known as COOL:Gen, AllFusion Gen, Advantage:Gen and IEF Composer) since the late 1980s – a time when in the UK, a pint of beer cost less than one pound , and in the USA, a gallon of petrol cost slightly less than a dollar . For most of the intervening period, the ‘legacy’ label has been firmly attached, but in our experience, the stigma of being out of touch with reality could not be further from the truth.

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Not all legacy technology from the 80s has survived.

In this blog, we look at one particular aspect of CA Gen which should be enough to convince even the most hardened of sceptics that this so-called legacy technology still provides considerable flexibility – and with that, comes significant cost savings.

Consider the traditional legacy situation of CA Gen applications running on a mainframe – with the high licensing and operational costs associated with that mainframe environment. Most CA Gen organisations that are using the mainframe will have probably considered the option of moving to a less expensive hardware architecture, whilst retaining CA Gen and the significant investment already made into the CA Gen applications that are supporting the business.

Exploiting the opportunities that modern mid-range platforms offer, with comparatively (much) lower associated cost seems to be an obvious attractive prospect, however for many mainframe using organisations migrating from the mainframe is, of course, technically challenging. The flip-side is the potential cost saving, with some hardware manufacturers estimating cost reductions in exceptional cases reaching as high as 70-80% over that of its mainframe counterpart – with similar, or even better, performance.

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CA Gen: A thriving legacy technology in a a modern world.

The challenge of replatforming is, however, considerably less difficult if CA Gen has been used to design, develop and generate the applications. With everything already defined within the model-based development environment, the code can be easily be generated into other target platforms just by switching the generation options. Of course, there are difficulties when it comes to objects outside CA Gen such as External Action Blocks (EABs) – but these can be overcome relatively easily and are definitely not a showstopper. We quash any fears over that later in the blog.

Had the code been manually created and generated, then the task of re-platforming it could be huge and highly labour-intensive (unless it is to be ported to another platform using the same development language (potentially with support from 3rd party solutions such as those provided by Micro Focus)). But, with CA Gen, you can deliver the same application functionality – on an alternative platform – with much lower ongoing costs of ownership. Coupled with this, CA Gen is one of only a few CASE tools to have this flexibility, allowing 100% of the model content to be ported across automatically.

This trend is something we’re seeing more and more of as organisations look to drive down operational costs. We’re working with a number of large CA Gen organisations who have identified the potential savings to be realised by replatforming, and who have many application models within their CA Gen portfolio. Instead of generating COBOL/DB2 (CICS and/or IMS) into their mainframe environment, we have worked with them to generate C or Java into their platform, using CA Gen’s ability to package the code into a load module which can then be generated for execution on that new lower-cost platform. This exercise, as you would expect includes all the necessary elements of the solution; the business requirements, action diagrams, business rules, database accesses and user interfaces. CA Gen also makes light work of the new middleware challenges and complexities.

'Worth' highlighted, under 'Value'

It’s all about maintaining the value in the application portfolio, while making savings

The only noticeable difference is that the application portfolio is now running on a platform which is cheaper and which does not necessarily have any negative impact on performance for that reduced cost. It’s quite possible that performance can be improved, but behind the scenes, the code has been generated in C or Java, for example, using Tuxedo middleware with data in an Oracle database rather than DB2.

Earlier, we mentioned the issue of EABs (and other external objects required to deliver the solution such as batch job JCL) – and the difficulties they may cause. This user-defined code, written outside CA Gen and specific to the target environment, requires specialist treatment, and organisations considering a replatforming exercise may be, understandably, put off by having to deal with, potentially, a large volume of work associated with the migration / rewrite of these EABs.

The solution is not as difficult as some may think. Jumar has automation tool support which will help to accelerate the re-write of the external logic, for example from COBOL to Java, or from COBOL to C.

By using our highly-automated approach, development time is greatly accelerated, and it opens up an opportunity to carry out further improvement initiatives in conjunction with the replatforming – for example, removing model corruptions, cleaning up models (e.g. to remove unused or redundant objects), the opportunity to improve the architecture of procedures, and other improvement tasks which add value and could prove highly beneficial to future maintenance.

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Jumar Solutions’ Andy Scott. Tel: +44 121 788 4550

This ability to switch generation options targeting alternative hardware and software platforms goes to demonstrate one of CA Gen’s biggest strengths – its platform independence. It is because of this that applications written, by programmers drinking 95p beer and driving for a dollar a gallon, are still of considerable value today but ported to more modern and cost-effective platforms. There aren’t many legacy systems which let you ride these wave of technology change with such comparative ease.

If you are planning, or have even started, a replatforming exercise in which CA Gen is involved, please feel free to drop us a line to discuss the options available in terms of automation, best practice, dealing with external objects, the potential for further modernisation, or just to find out more about our experiences. We’ve gone through this process with our customers many times, and we are confident that we can add value to your re-platforming initiative and can help you realise those significant cost and time savings.

For more information, please contact Andy or any member of the team on +44 121 788 4550 or drop us a line.

Legacy modernization: How to avoid fumbling in the dark

_MG_0565Jeroen Wolff continues his analysis of issues faced by legacy modernization professionals in this latest blog post.

In our previous legacy system modernization blog, we focused on the importance of understanding exactly what your legacy system does, and how it does it – before planning your route to modernization.

This seemingly obvious process, like the subject of this particular blog, is often not given the priority it deserves.

And that takes time, as well as increasing frustration and delay.

Today, we’re talking about documentation – and the importance of creating and maintaining both user and support documents. It does sound obvious, doesn’t it? And you’d think it would be done as a matter of course. But, as we’ll see, that can sometimes not be further from the truth.

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Missing documentation – it’s not helpful

Consider the software engineering tool, CA Gen, where we have specialist expertise. The whole idea was that, being model-based, the documentation effectively WAS the model. This was a fundamental principle of the IEF, the forerunner to CA Gen. In theory, any competent person, involved in any part of the life cycle – from analysis to implementation – should be able to pick up the model, and understand how it was encoded. However, there are a number of reasons why the reality differs from the theory.

  • The theory still requires the developers to enter descriptions and annotations where necessary. Developers are, of course, not writers. They like to code, and the need to add those descriptions gets put on the back burner and ultimately become “forgotten”. After so long, it simply gets overlooked as the path of least resistance becomes a little more trampled.
  • Development methods inevitably move on and the development tools lose their synergy with the method. For example, whereas CA Gen had full support for information engineering methods, it is less suited to support current trends like UML and analysis methods of writing user stories
  • There are many people with an interest in the documentation who don’t necessarily have access to CA Gen or the skillset to find the relevant documentation within it.

The impact of all this is self-explanatory. As discussed in the previous blog, you find yourself looking at a legacy system, scratching your head as to where to start. Had there been a mindset that documentation was maintained (for both users and support staff), you’d have a much better idea of how to begin.

Tools like Jumar’s Model Analyser and Model Reporter can be used to automate the analysis of the ‘as is’ state of the applications, but having documentation to complement this means you can make even more educated decisions at the start of the process.

What, therefore, can be done?

The solution can be boiled down to a three-step iterative process, comprising improvement, extraction and monitoring:

Documentaion diagram

  • Improve the information that is within the model. Tool like Jumar’s BulkUpdate allows for descriptions and notes to be added quickly and efficiently, using Office tools. Other Jumar tools can be used to extract information from various different development tools and bring it together. For example, Jumar has experience linking different development tools (IBMs Rational, CA ERwin Data Modeler, etc) with CA Gen and vice versa, thus allowing for the full life cycle coverage once again.
  • Extract as much as possible from the models. Automation tools like Jumar’s Model Reporter and Model Analyser greatly help here. The first allows for automatic generation of User and support documents in different formats. The latter extracts all important model information to a local database where it can be queried easily. It also allows for complexity reporting so that you know where the focus of the documentation should be. It can also help in terms extracting certain business rules and problematic code constructs.
  • Monitor for quality purposes. Once the documentation is up to date, ensure it is maintained by setting up appropriate QA processes. Again, tooling can help to carry out QA activities. Especially important when supporting a system which is only updated every so often or when quick production fixes are applied.

A word of caution though; using Model Analyser and Model Reporter can be a ‘quick fix’ – but it’ll be much more cost effective for your organisation if they are used as the starting point for a concerted, on-going plan to improve documentation.

While we’ve touched on CA Gen as an example here, this is true for practically any legacy system, but is a warning that we see repeatedly going unheeded.

Case study

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The old adage. Which would you rather be? Especially when assisted by automation.

In a recent client assignment we undertook here at Jumar, one of our experienced legacy experts took six weeks to complete the documentation of a system which should have been done by its previous custodians. Six weeks may sound like a long time, but it was dramatically accelerated by the use of automated analysis tools – and this investment in time ensures that any future development within that legacy system can take place at a fraction of the time and cost than it would have done without those robust documents.

So, what is our advice to alleviate the problems caused by a lack of documentation? Quite simply, you can AUTOMATE your understanding of the system. By ‘automate’, we do genuinely mean that the process is not a manual one. There is an understandable suspicion towards claims of automation – with many thinking that there’s a low-cost development shop somewhere carrying out intensive tasks which vendors claim to automate. But the tools described here (and others within Jumar’s Project Phoenix suite of software) ARE genuinely automated – and we can demonstrate this. This will form the basis of next month’s blog – but for now, we hope this latest post shows the importance of documentation, and why now could be the time to grasp the nettle and get on top of the issue in your organisation.

We can help make it cheaper, faster and less stressful – just get in touch to find out exactly how.

Legacy modernisation: You are here. But where is here?

_MG_0565By Jeroen Wolff, Jumar Solutions

There are many perfectly legitimate reasons why even the most accomplished IT professionals find themselves stumped by legacy systems.  We’ll run through a number of scenarios in a short while, but for anyone finding themselves faced with a complex legacy system, their first question has to be “what have we here then?”.

That question forms the basis of this, our latest blog – where we focus on the importance of knowing PRECISELY what is contained within that system, what it does, and how it can be better used.

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We will take as an example CA Gen, the computer aided software engineering tool, for which we have global expertise – although this analysis can apply to pretty much any legacy system.  Four scenarios initially spring to mind.

Typical scenarios

The following scenarios are typical of those you may find yourself in when faced with a legacy system challenge.

  1. Because (in our example) CA Gen is the ‘well behaved child’ of an organisation’s IT architecture, it has probably run quite uneventfully for many years without anyone touching it.  However, when there is a need to change the models or upgrade to a newer version of CA Gen, it gets analysed in detail, potentially for the first time in years.
  2. An organisation may be in the process of changing its outsourced IT supplier.  Not only does the outgoing supplier need to fully document the legacy system’s functionality (despite maybe never having had much to do with it), but the new supplier needs to take the time and make the effort to understand it.  With many legacy systems, whether CA Gen or something else, there’s a strong chance that the new outsourcer is not a specialist in that product.  That’s where specific reputable external experts come in
  3. It is highly likely that any large company subject to takeover, merger or acquisition will have a number of legacy systems.  The new owner could easily find itself with the headache of trying to unravel years and years of tightly coupled code – potentially without a clear starting point – or the in-house expertise to deal with it.
  4. When undertaking a planned modernisation, or a componentisation exercise, the first part of the exercise is to look at what you’ve got.  You can’t go on that modernisation or transformation journey without knowing where to start from.  It’s all-well-and-good knowing where you want to be – but your roadmap is useless if you don’t know where you are now.

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We’re talking here about IT professionals not knowing their systems in intimate detail – admittedly, this is controversial in a blog aimed at IT professionals.  No offence meant.  The point is, that because of the nature of any legacy system, you can’t necessarily be EXPECTED to know these systems intricately.  They are, by their nature, not new.  They have probably run quietly in the background for so long without needing any nurturing.  The personnel who installed them may have moved on as the systems require so little attention.  Skillsets in general will have advanced.

So, this is not about being deliberately ignorant, or anything that any IT professional should be embarrassed about.  It is perfectly reasonable to not know what is in this mass of code.  What’s needed here is a way of analysing what exists in these many models, how they interact, what issues might they have – and what are the potential corruptions within them.

But what first?

compassThe difficulty comes with the question “where do you start?”.  The task is so unfeasibly complex, that it almost has to be automated.

At Jumar, we’ve seen this scenario again and again, but due to the scale of the task we were forced to adopt the automated approach.  Hence, the development of our Model Analyser tool.  Model Analyser allows the user to quickly get a grasp of the whole model – identifying functionality within those models, such as naming conventions, standard of code, reusability within the code.  Additionally (and this is a subject for more in-depth discussion at a later date) whether there are any potential corruptions which have unknowingly found their way into them over the years.

Model Analyser pulls out all the information about that model, and converts it into an easily understandable, highly detailed report, which allows reports to be run against it.  This is a level of visibility hitherto unavailable in its native format.  In particular, we found it hugely beneficial to build in the functionality to rank logic units based on a number of different complexity indicators which helps to identify where effort needs to be focused.

Model analyser

Watch our Model Analyser video here

From this point on, you have options.  You can begin to make informed choices about what to do with those models.  One immediate potential benefit is that it shows where there is redundant code, which can quickly be removed.

Our experience tends to show that analysing a small number of models initially, gives a good indication of how to proceed with the project.  We can then analyse models further, to begin to form a strategy based upon whatever is the driving force behind the project.  Such analysis can be carried out on- or off-site.

It means you can reduce risk by allowing you to support your portfolio is problems should develop, but also you achieve compliance – by ensuring that all the appropriate documentation exists.  This is something we will look at in more detail in next month’s blog.

More information

Model Analyser was created from real-world project needs and experiences – and therefore has a proven track record.  There’s more information in our YouTube video and our datasheet.  But, if you’d like to talk to someone about legacy modernization or anything detailed in this blog, our team of experts is always happy to chat – by phone, Skype, email or in person. Simply drop us a line.

Make someone happy – simply by transforming your monolithic CA Gen systems

You can’t go far these days without being bombarded with lists of what’s ‘trending’. This mainstay of the social media world got us thinking: What’s trending in our world? The world of CA Gen development, modernisation, and getting the best out of CA Gen. A straw poll within Jumar came up with the almost unanimous response: ‘to provide better customer service’.

In this blog post, we’ll look a little deeper at why – and how.

Who’s your customer?

The reason for modernising CA Gen: It’s all about the customer.

‘Customers’, in this context, means both internal and external customers to the business. Regardless of which category a person falls into, the key is to ensure they have what they want, when they need it – and without having to wait an inordinate amount of time for it. It is generally becoming more unacceptable to have to wait – or be given with a response comprising separate batches of uncoordinated data. The data is there, the business logic is there – but how do you unlock its potential?

Modern technology means we always expect a familiar, user-friendly interface, which gives us what we need with the minimum of fuss. Sounds simple, but with old, tightly-coupled 3270 green-screen type systems still in operation, potentially containing many CA Gen models – extracting the right data efficiently, and presenting it in the desired manner, is perceived as being far from simple. We’re all so used to information being presented in a user-friendly, efficient form these days, that when that information is buried deep in a monolithic system, and not particularly accessible, that frustrations start to creep in. Draw a parallel with your general web usage. It doesn’t take long before you abandon a clunky, unfriendly and uncooperative website for something a much more polished competitor can provide. How the data is structured in the back-end is of little concern to the end user; they just want it to work.

"Monolithic" isn't always this stunning.

“Monolithic” isn’t always this stunning.

However, transforming a monolithic CA Gen-based system to give it the required user interface, with granular access to the data, can be done. And it can be a lot simpler than many people think, if the correct approach and technologies are adopted.

The journey

In situations like these, the ‘as is’ scenario is comparatively inflexible, and perceptions are that it’ll take a lot of work to break it down into more manageable chunks (see SOA and CBD on our website). Change, therefore, is feared.

The ‘to be’ situation is the polar opposite. It is flexible, can respond quickly and allows real-time delivery to the web, intranet or the wealth of new mobile devices.

from and to

The concept behind the transformation from ‘as is’ to ‘to be’ is simple. The process belied by the small arrow above, we tend to find, can be quite off-putting – even in scenarios where there is an urgent desire to expose those CA Gen applications to the web or a more flexible front end.

But, regardless of the mindset, there regularly seems to be a common driver to use existing systems to provide a better customer service. Not to completely replace them with this year’s technology (as that could be prohibitively expensive), but to re-architect them in order to make them to be more ‘friendly’ with the systems we want to consume them. If this happens, the eventual end-user is happy, and the requirement to provide good customer service can be ticked off.

You CAN make it easier

Any such transition contains a unique combination of architecture analysis, re-factoring, platform change, exposure of CA Gen services and other processes – but years of experience has taught us that this is much less painful if as much as possible is automated. Experience also teaches us that an Agile approach to the process is favourable – but this is considered on a case-by-case basis.

So, why do we think striving for customer service is currently ‘trending’ as a reason to modernise CA Gen systems? Simply, because that’s what our clients are requesting.

Examples

CA Gen transformation: It’s all about putting a smile on someone’s face

A major piece of work recently was for a major national telecommunications provider, which had more than 50 CA Gen applications – mostly 3270 block mode, but with some client server architecture. This had a major impact on front-line staff faced with even simple customer transactions, meaning they had to access multiple systems – many with a rigid menu-based structure. By exposing the functionality of the back-end of the system, and using web services to allow it to interface with more user-friendly technology, meant that those staff could access what they needed, quickly, easily and using familiar and intuitive interfaces. This satisfies not just the customer service requirement to the ultimate paying customer – but also to the responsibility of the business to its internal customers i.e. those on the shop floor or call centre. Happy staff, happy customers and all that.

In a separate assignment, we’re working with a government department in the Middle East to transform a very old block mode architecture into client-server, with a web services layer to make it much more flexible and scalable. This ensures that the CA Gen models are no longer constrained by the 3270 limitations, and the functionality is substantially freed up, allowing it to be more easily accessed by customers – be they internal customers (colleagues) or members of the public.

Another recent example was the requirement of an insurance company to allow its clients on-demand access to policy documentation. Again, unlocking the applications to expose them to the Web ensured that the investment already made in the back end system was protected, but that a modern-day audience could receive the level of service they expect.

These are only three examples of ways we’ve exposed the services held in legacy systems to the web – but they are typical of the upward trend we are seeing in CA Gen (and indeed non-CA Gen) related transformation projects. The common theme is that someone’s life is made easier, more efficient and using an interface they are familiar with.

In short, it enables people. They are better placed.

What next?

Phoenix box device smallThe moral of the story, though, is that you don’t have to re-write your applications. It’s not hard if you automate the process and apply the methodologies used by Jumar on projects of this type. Our Project Phoenix automation software also significantly reduces the need for error-prone manual work. If you’d like to find out more about releasing the potential of your CA Gen applications by integrating them with new and emerging technologies, making them faster to access, more flexible and more scalable, please contact us.  Your customers will be glad you did.